Returns

  • You have the right to return all or part of the order within 15 working days from the date you received it.
  • The product must be in perfect condition, as you received it and the special markings (tabs / barcode) have not been removed. You must include the special "Return Instruction Form" completed (you can find it here).
  • The return will be accepted only after the approval of the company.
  • Proof is required on each return.
  • We inform you that the company is not responsible for any damage or deterioration of the products after their use and is not obliged in any case to replace them.
  • In any case the return cost is borne by the customer unless there is a mistake of the store.

Cases of Change

  • Change in color or size: then resend is customer charge.
  • Replacement or addition of a new item: for the re-shipment of the parcel you are called to cash in the amount of € 3.50 for all of Greece.
  • Company error: resending shipping costs the company.

* Refund only in case of problematic product


Upon receipt and inspection of the product, it will take place within 5 working days. If the purchase has been made through PayPal, the refund will be made in the same way. If the purchase has been made by cash on delivery or card, your money will be refunded through a bank. (All the necessary information is required to be filled in the special Return Instruction Form that is included in the package).


Every return is made by courier by calling ELTA COURIER at 2352082300 and sending to:

Vicky

ΑΓΙΩΝ ΑΠΟΣΤΟΛΩΝ 19

LITOHORO OF PIERIA

+30 2352082020

info@vickyrouxa.com