F.A.Q

If the list of frequently asked questions does not cover you, you can always contact us:

By phone, at +30 23520 82020 (opening hours MON-PAR 08: 30-19: 00 | SAT 10: 00-14: 00)

Via email to info@vickyrouxa.com

Via the contact form of the page, with the option "Contact", at the top right of the home screen.

Click on the top right of the screen, where the "My Account" tab appears and select "Login / Register".

Fill in First Name, Last Name, an Email Address and a Password which for security reasons you will need to enter twice.

Click on "I accept the Privacy Policy" and optionally "I want to receive a newsletter", if you want to be the first to be informed about all the news on the page and the current offers.

Finally press the "Register" button and you are ready!

* We always recommend that you read the Privacy Policy by clicking on the lowercase "i" before agreeing to the Privacy Policy.

Click on the top right of the screen, where the "My Account" tab appears and select "Login / Register".

On the left, in the context of the connection, fill in your email and password and click on "Login".

Click on the top right of the screen, where the "My Account" tab appears and select "Login / Register".

In the left pane, you will find the option "Forgot your password?".

You select it and you will go to your password recovery page.

Fill in the email you entered and you will be sent immediately in it, instructions for recovering your password.

Log in to your account and click on "My Account".

The "Change Password" box is selected.

You will be prompted to enter the current password and then double the new one and press save.

Inside your account you will find the option "View or Modify My Account". From there, you can enter all the necessary information for your orders at once and save them so that you are ready for future purchases.

In the same way you can change your details at any time.

After logging in to your account, select the "My Account" box on the top right.

In the third box, there is the option "Subscribe or Delete from Newsletter".

There you will be given two options. One concerns the Newsletter and the other the Privacy Policy. You choose the ones you want, just by "clicking".

You do not need to calculate anything. During your order and before you need to pay or agree to something, you will be informed about the final price of your order in detail, depending on the choices you have made.

Your order will reach you as soon as possible. From the moment of confirmation of the order or payment (if this is not cash on delivery), within 1 working day, we are committed to ship the products.

Your card details, which are part of your personal data and are entered only by you, when requested. The Company notifies them directly to the respective bank and after the payment is completed, they are permanently deleted from our system. None of our employees will ask you for such information and you do not owe and should not give it by phone, email or any other procedure, other than pre-made order forms.

You can always visit our page anonymously, without giving any details. In this case, however, you will not be able to enjoy some of our services, such as ordering. If you hesitate, you can read the Privacy Policy or Terms of Use to see how we handle your personal data.

The return of a product, as long as its packaging has not been violated and is accompanied by the receipt, can be done completely free of charge and the money will be refunded within 15 working days, in case the return is due to an error of the online store.


 

In case you want to return a product for your personal reasons, without the mistake of the online store, then the shipping costs will be covered by you. It always applies that in order for such a request to be accepted, the packaging of the product must not have been violated and must be accompanied by the receipt.



For more information, you can read the Terms of Use.

Of course. In this case, of course, you must have a Paypal account.